With the advent of new technologies and being a true believer in customer centricity, I strongly believe we need to build future organization capability by enabling our staff to go digital, be agile, and have a disruptive mindset. In the face of rapid technological disruptions, we need to be able to continue creating value for our clients, affirming our role as trusted guardians and custodians of their monies, and most importantly to help them achieve their financial goals.
IBF Distinguished Fellow (2019), Retail Banking
Dennis Tan Thean Oon
Managing Director, Strategic Business Group and CEO, Prudential Assurance Company, Singapore