The Job Transformation Map (JTM) for Financial Services, "Impact of Wider Integration of Data Analytics and Automation on Manpower in the Singapore Financial Services Sector" also known as the "IBF-MAS Study", covers 121 job roles representing most jobs in the financial sector.
Finance professionals can use the JTM to identify and acquire new skills for their job roles. Financial institutions can use the JTM as a guide for workforce transformation.
Download the JTM for Financial Services here.
Job Roles by Industry Segments
Click on segment names, or scroll below for job roles and new skills.
Find relevant training programmes by using our Programme Finder.
Banking
| Front Office | Middle / Back Office | ||||||
| Customer Service | Relationship Management | Sales & Distribution | Product Management | Business Assurance | Credit and Loan Operations | Unit Trust Operations | Transaction Operations |
| JOB ROLES (click on each job role for details) | |||||||
| Customer Service / Call Centre Representative | Financial Consultant / Personal Banker | Bancassurance Officer Branch Operations Branch Teller Mortgage Specialist | Product Analyst | Business Assurance | Credit and Loan Officer | Fund Administrator | Transaction Processing Officer |
| New Skills Required | |||||||
| Complex Problem Solving Technology Troubleshooting Data Interpretation and Analysis Customer Mindset Product Awareness | Advisory Advanced Digital Acumen / Literacy Change Management Customer Mindset Data Storytelling | Advisory Customer Mindset Data Interpretation and Analysis Change Management Lateral Thinking Product Awareness | Customer Mindset Data Storytelling Influencing and Negotiation Project Management Stakeholder Engagement | Advanced Digital Acumen / Literacy Change Management Data Interpretation and Analysis Lateral Thinking Process Excellence | Advisory Automation Management Complex Problem Solving Data Interpretation and Analysis Process Excellence | Advisory Data Interpretation and Analysis Lateral Thinking Product Awareness Targeted Technical Sales | Automation Management Business Financial Acumen Process Excellence Risk Awareness Technology Troubleshooting |
| Front/Middle Office | Back Office | ||||||
| Relationship Management | Sales | Product Management | Middle Office | Client Servicing | Business Management | Credit Recovery | Operations |
| JOB ROLES (click on each job role for details) | |||||||
| Relationship Manager (SME / FI / NBFI) Assistant Relationship Manager / Credit Analyst Relationship Manager - Commercial / Corporate | Product Sales (SME) Product Sales (Commercial / Corporate) Product Sales (MNC / FI / NBFI) | Product Management Product Development | Client Implementation Officer | Client Service Officer | Business Manager | Credit Recovery Manager | Credit Operations Transaction Banking Operations |
| New Skills Required | |||||||
| Advisory Advanced Digital Acumen / Literacy Data Interpretation and Analysis Influencing and Negotiation Lateral Thinking | Advisory Data Interpretation and Analysis Data Storytelling Influencing and Negotiation Stakeholder Engagement | Advanced Digital Acumen Change Management Customer Mindset Data Interpretation Influencing and Negotiation Project Management Stakeholder Engagement | Advanced Digital Acumen Change Management Complex Problem Solving Process Excellence Project Management | Advanced Digital Acumen Change Management Data Interpretation and Analysis Process Excellence Technology Troubleshooting | Change Management Lateral Thinking Project Management Risk Awareness Stakeholder Engagement | Advisory Data Interpretation and Analysis Lateral Thinking Product Awareness Targeted Technical Sales | Advanced Digital Acumen Change Management Complex Problem Solving Data Interpretation and Analysis Process Excellence Systems Thinking |
| Front Office | ||||||
| Relationship Management | Research | Sales and Trading | Product Origination | Equity Capital Market (ECM) / Debt Capital Market (DCM) | Corporate Finance | Distribution |
| Senior Banker / Coverage Officer | Economist Research Analyst | Trader (Liquid Assets) Trader (Illiquid Assets) Institutional Sales Officer | Structurer | ECM Banker DCM Banker | Corporate Finance Banker | Remisier |
| New Skills Required | ||||||
| Customer Mindset Data Storytelling Global Perspective Influencing and Negotiation Lateral Thinking | Advanced Digital Acumen Advisory Analytics and Computational Modelling Data Storytelling Lateral Thinking Programming and Coding | Advanced Digital Acumen Analytics and Computational Modelling Customer Mindset Data Storytelling Influencing and Negotiation Lateral Thinking | Advanced Digital Acumen Advisory Data Interpretation and Analysis Programming and Coding Influencing and Negotiation | Advanced Digital Acumen Data Interpretation Influencing and Negotiation Project Management Stakeholder Engagement | Analytics and Computational Modelling Data Interpretation and Analysis Lateral Thinking Global Perspectives Influencing and Negotiation | Advisory Data Interpretation and Analysis Influencing and Negotiation Research Risk Awareness |
| Middle / Back Office | ||
| Trade Management | Operations | Quants |
| Post Trade Support Specialist Trade Support Specialist | Product Controller Treasury Operations Officer | Quantitative Analyst |
| New Skills Required | ||
| Automation Management Advanced Digital Acumen Process Excellence Complex Problem Solving Risk Awareness Data Interpretation | Data Interpretation and Analysis Data Storytelling Process Excellence Risk Awareness Strategy Planning Stakeholder Engagement | Advanced Digital Acumen Analytics and Computational Modelling Programming and Coding Risk Awareness Technology Design |
| Front Office | |||
| Relationship Management | Client Servicing and Reporting | Sales and Trading | Research |
| Private Banker / Wealth Manager | Assistant Relationship Manager | Trader | Economist Research Analyst |
| New Skills Required | |||
| Advanced Digital Acumen Advisory Customer Mindset Influencing and Negotiation Product Awareness | Advanced Digital Acumen Advisory Analytics and Computational Modelling Customer Mindset Product Awareness | Analytics and Computational Modelling Advanced Digital Acumen Customer Mindset Data Storytelling Lateral Thinking | Advanced Digital Acumen Advisory Analytics and Computational Modelling Data Storytelling Lateral Thinking Programming and Coding |
| Middle / Back Office | |||||
| Product Management | Wealth and Estate Planning | Market Management | Trade Management | Transaction Operations | Portfolio Management |
| Credit Structuring Officer | Wealth Planner / Advisor | Business Manager | Post Trade Specialist Trade Support Specialist | Transaction Processing Officer | Portfolio Manager / Portfolio Advisor |
| New Skills Required | |||||
| Advanced Digital Acumen Data Interpretation and Analysis Lateral Thinking Risk Awareness Stakeholder Engagement | Advanced Digital Acumen Automation Management Customer Mindset Data Interpretation and Analysis Influencing and Negotiation | Change Management Lateral Thinking Risk Awareness Project Management Stakeholder Engagement | Automation Management Advanced Digital Acumen Process Excellence Complex Problem Solving Risk Awareness Data Interpretation | Automation Management Business and Financial Acumen Process Excellence Complex Problem Solving Risk Awareness Data Interpretation | Advanced Digital Acumen Customer Mindset Data Interpretation and Analysis Lateral Thinking Stakeholder Engagement |
Asset Management
| Front Office | ||||||
| Client Servicing | Relationship Management | Sales and Trading | Research | Portfolio Management | Transaction Operations | Product Management |
| Client Service Officer | Distribution Manager | Trader (Buy-side) | Economist Research Analyst | Portfolio Assistant / Front Officer Support Portfolio Manager / Advisor Alternatives Investment Partner | Transaction Processing Officer | Product Manager Product Developer |
| New Skills Required | ||||||
| Advanced Digital Acumen Customer Mindset Risk Awareness Stakeholder Engagement Technology Troubleshooting | Advisory Data Interpretation Data Storytelling Influencing and Negotiation Stakeholder Engagement | Advisory Advanced Digital Acumen Data Storytelling Lateral Thinking Risk Awareness | Advanced Digital Acumen Advisory Analytics and Computational Modelling Data Interpretation Data Storytelling Lateral Thinking Programming and Coding | Advanced Digital Acumen Customer Mindset Data Interpretation and Storytelling Global Perspective Influencing and Negotiation Lateral Thinking Risk Awareness | Advanced Digital Acumen Automation Management Complex Problem Solving Process Excellence Technology Troubleshooting | Business and Financial Acumen Change Management Customer Mindset Data Storytelling Influencing and Negotiation Project Management Stakeholder Engagement |
| Middle / Back Office | ||
| Trade and Post Management | Performance Reporting | Asset Servicing |
| Post Trade Support Specialist Trade Support Specialist | Fund Accountant Investment Performance Analyst | Transfer Agent / Registrar |
| New Skills Required | ||
| Advanced Digital Acumen Automation Management Complex Problem Solving Data Interpretation Process Excellence Risk Awareness | Automation Management Complex Problem Solving Data Storytelling Process Excellence Project Management Influencing and Negotiation Outsourced / Asset Servicing | Advanced Digital Acumen Data Storytelling Process Excellence Project Management Systems Thinking |
Insurance
| Front Office | ||
| Customer Service | Underwriting | Sales and Distribution |
| Contact Centre Representative | Underwriter (Retail) Underwriter (Non-retail) | Agency Management Officer Broker Financial Planner / Insurance Agent Partnership and Affinity Management |
| New Skills Required | ||
| Automation Management Data Interpretation Target Technical Sales Technology Troubleshooting User Experience Design | Advanced Digital Acumen Analytics and Computational Modelling Data Interpretation Lateral Thinking Stakeholder Engagement | Advanced Digital Acumen Advisory Change Management Data Interpretation Global Perspective Leading Virtual Teams Stakeholder Engagement |
| Middle/Back Office | ||||||
| Actuarial and Pricing | Policy Management | Operations | Claims Management | Reinsurance Management | Product Management | Investment Management |
| Pricing Actuary Valuation Actuary | Policy Servicing Officer | New Business Operations Officer | Claims Examiner (Retail) Claims Examiner (Non-retail) Loss Prevention | Reinsurance Management Officer | Product Development | Investment Management Officer |
| New Skills Required | ||||||
| Analytics and Computational Modelling Business and Financial Acumen Data Storytelling Lateral Thinking Programming and Coding Stakeholder Engagement | Automation Management Complex Problem Solving Data Interpretation Data Storytelling Process Excellence | Advanced Digital Acumen Automation Management Complex Problem Solving Lead Virtual Teams Process Excellence | Advanced Digital Acumen Advisory Complex Problem Solving Data Interpretation Investigation Research Stakeholder Engagement | Advisory Complex Problem Solving Data Interpretation Lateral Thinking Process Excellence | Customer Mindset Data Interpretation Global Perspective Lead Virtual Teams Project Management | Advanced Digital Acumen Complex Problem Solving Influencing and Negotiation Lateral Thinking Risk Awareness |
Enterprise
| Front Office | ||
| Legal | Digital and Innovation | Data Analytics |
| Paralegal Legal Counsel | Customer Experience Designer Digital Transformation | Data Analyst Data Scientist |
| New Skills Required | ||
| Advanced Digital Acumen Change Management Cybersecurity Lateral Thinking Risk Awareness | Advanced Digital Acumen Advisory Change Management Complex Problem Solving Customer Mindset Data Storytelling Influencing and Negotiation Lateral Thinking Stakeholder Engagement | Advisory Business and Financial Acumen Change Management Complex Problem Solving Data Interpretation & Analysis Lateral Thinking Process Excellence |
| Middle/Back Office | |||||
| HR, Finance, Tax and Audit | Marketing | Operational Excellence | Information Technology | Risk | Compliance |
| Finance Operations and Tax Human Resource Operations Internal Audit | Marketing and Communications Officer Digital Marketing Officer | Operational Excellence Officer | IT Applications and Software IT Security IT Operations Management IT Project Delivery IT Testing / Audit and Quality Assurance IT Service Support IT Strategy and Architecture | Credit Risk Officer Enterprise Risk Management Liquidity Risk Officer Market Risk Officer Operational Risk Management | AML / CFT Transaction Surveillance Compliance Monitoring and Testing Trade Surveillance Compliance Regulatory Reporting Financial Crime Compliance Investigation and Intelligence Financial Crime Data Analytics Regulatory Change Management Officer AML / CFT Policy Advisory Compliance Advisory Officer Anti-Fraud, Bribery and Corruption Advisory |
| New Skills Required | |||||
| Advanced Digital Acumen Advisory Business and Finance Acumen Change Management Complex Problem Solving Data Interpretation and Analysis Lateral Thinking Process Excellence | Advanced Digital Acumen Data Interpretation and Analysis Targeted Technical Sales Product Awareness Customer Mindset Technology Troubleshooting | Business and Financial Acumen Project Management Risk Awareness Change Management Global Perspectives Process Excellence Systems Thinking Cybersecurity | Business and Financial Acumen Project Management Risk Awareness Change Management Global Perspectives Process Excellence Systems Thinking Cybersecurity | Data Engineering Data Storytelling Programming and Coding Stakeholder Engagement Analytics and Computational Modelling Data Interpretation and Analysis Systems Thinking Automation Management | Analytics and Computational Modelling Data Interpretation and Analysis Advanced Digital Acumen Data Storytelling Complex Problem Solving Product Awareness Lateral Thinking |